Tuesday, January 6, 2009
The whole is greater...
The whole is greater than the sum of the parts. The person who acknowledges what he or she doesn't know and turns to others for help and advice, is really the smart one; more likely to be successful. The person who pretends to know everything and shuns the counsel of others embarks blindly on a path that is destined to fail.
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Such a great point. There is often so much pressure to answer client queries on the fly that it takes some courage to say: "I don't know, but I'd love to get back to you." Or even: "I'd love to find out more and get back to you" -- if "I don't know" is not something you're comfortable saying!
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